We are confident in the quality of our products and hope you are happy with your purchase. As such, our primary concern is to address any issues that you may have with your order as soon as possible.
Receipt of delivery
When you receive delivery from Premier Housewares, we request that you briefly check your delivery.
If you notice any discrepancies at all (damaged cartons, tape or shrink wrap not intact) you should note damaged onto the drivers delivery document or refuse delivery; you should give a more detailed report to us within 48 hours. If you have the opportunity, please try to take some photos of the damage.
If the carrier refuses to allow the you a few minutes to briefly check the condition of your delivery, you should make a note of this on the driver’s delivery document. All cartons containing glass items should be checked, if possible.
Defective or faulty items
If you find that an item has a quality issue, we aim to address this as quickly as possible and with minimum inconvenience to you. We will uplift or credit any damaged item(s) at our expense. Just contact our friendly returns department as soon as possible, let them know what the problem is, and they will take you through the process.
Shortages or incorrect items
If your order arrives incomplete, or incorrect, please contact our returns department as soon as you can, and we will investigate any claims.
If you have purchased too much for your business requirements, we will charge a re-stocking fee of £60 plus VAT per pallet or £25 plus VAT per carton (dimensions dependent). Courier charges will be met by the customer.
Please note that Premier Housewares does not uplift products that have been sold to members of the public.