FAQs

Here are some of our most frequently asked questions.

If you have a question that is not listed below get in touch

General

  • I don't have a company. How can I order your products?

    Premier Housewares is a trade-only platform, we do not sell to the general public, only to businesses.

  • How do I view prices?

    Premier Housewares is a trade-only platform, we do not sell to the general public. An active trade account is required to view pricing and stock information. Once you have an active account and have signed in to our website you will be able to view product pricing.

    To open an account with us, please complete a trade application form.

  • Can I request a catalogue?

    You can view or download our digital catalogues here, or you can request a catalogue by sending an email to info@premierhousewares.co.uk.

  • Do you supply marketing materials?

    Whilst we like to encourage our customers to create their own marketing materials, we can supply you with catalogue images and lifestyle shots (pending approval) if you get in touch with us.

  • Do you have showrooms?

    Yes. We have three state-of-the-art showrooms based in Glasgow, United Kingdom. You can find out more here or get in touch to arrange a visit.

Trade Accounts

  • How do I sign up for an account?

    You can sign up for an account with us by completing our online trade account application form.

  • What do you need to qualify for a trade account?

    To qualify for a trade account you must have a business bank account and be currently trading.
  • Can I sell your products online?

    With prior approval from our sales team, you will be able to sell our products online on your company website. However, you are not permitted to sell our products on secondary platforms including Amazon or Ebay.
  • Do you supply internet-only companies?

    Internet-only companies will be considered, pending a review of your company account by our sales team. However, you are not permitted to sell our products on secondary platforms including Amazon or Ebay.
  • Do you have a minimum spend for orders?

    UK Mainland: The minimum spend for a first order is £350 (ex. VAT). After the first order, we have no minimum spend, but spending above £350 (ex. VAT) will qualify you for free delivery.



    Northern Ireland: The minimum spend for a first order is £600 (ex. VAT). After the first order, we have no minimum spend, but spending above £600 (ex. VAT) will qualify you for free delivery.



    International (& Southern Ireland): The minimum spend for a first order is £850 (ex. VAT). After the first order, we have no minimum spend, but spending above £850 (ex. VAT) will qualify you for free delivery.

  • Do you offer credit payment terms?

    After a payment history has been established with us we will consider requests for credit terms.
  • Do you offer discounts for orders of large quantities?

    Please contact your Account Manager or our sales office to discuss this.

Delivery

  • How much does delivery cost?

    Delivery is free for orders over £350 (within UK Mainland), £600 (Northern Ireland) or £850 (Ireland and International). For orders below this carriage charges will be applied at checkout. Alternatively, pre-approved customers local to our Glasgow warehouse may be able to collect orders free of charge. Please get in touch with us at info@premierhousewares.co.uk if you wish to enquire further.

  • How long will delivery take?

    Delivery within the UK will take 3-5 working days from dispatch. Delivery to Ireland will take 7-10 working days from dispatch. International delivery will vary, please get in touch for more details.
  • Do you offer international delivery?

    Yes, we offer international delivery.
  • Do you offer drop shipping?

    Palletised Delivery to Customer Terms.' in a different font colour. Please change the font colur to match the rest and add "To find out more, please email info@premierhousewares.co.uk
  • Where is my order?

    You should have been provided with a tracking number when your order was dispatched. If you need any assistance please send an email to info@premierhousewares.co.uk or call us on +44 (0) 141 579 2000.
  • My tracking number appears to be invalid?

    We apologise for any inconvenience. Please send an email to ecommerce@premierhousewares.co.uk for an update.
  • Will the carrier company bring the goods into my property if they are heavy/large?

    No, the carrier will deliver the pallet to kerbside only. If you are a business with tail lift access and forklift on-site, you will be able to remove the products from the delivery vehicle into your property. We also ask that you ensure there are no access issues and you will be required to dispose of the pallet.
  • Can I choose the day I want my goods to be delivered?

    Unfortunately, this is not something we currently offer. Our website is fully automated and your order will be forwarded directly to our warehouse for immediate dispatch.
  • I am a local customer - can I collect my goods from your warehouse?

    Yes, subject to approval. Please get in touch with us at info@premierhousewares.co.uk to enquire.

Orders & Returns

  • How do I place an order?

    Once you have been approved for a trade account with us you will be able to place orders online. Alternatively, you can contact your account manager who can process orders for you.

  • I need to speak to someone about my order. Who do I speak to?

    Please get in touch with our sales office to discuss your order. This can be done by email (info@premierhousewares.co.uk) or phone call (+44 (0) 141 579 2000). 
  • Do I need to order full pack sizes? 

    No, you can split packs, but a 10% surcharge will apply, this will be automatially added dependng on the quantity you add to your shopping basket.
  • Can I return faulty items?

    Of course, please send an email to queries@premierhousewares.co.uk.
  • My goods have arrived damaged, who should I contact?

    We are so sorry to hear that your goods have arrived damaged. Please send an email to queries@premierhousewares.co.uk and we will resolve this quickly for you.

Our Products

  • A product I want is out of stock, when will it be restocked?

    If no restock date is listed on our website please get in touch and we will do our best to help.
  • Do your products come with a warranty?

    Yes, all of our products come with a 12 month warranty.
  • Can you supply me with fabric and wood samples?

    This is not something we currently offer.
  • Can your upholstery be used for commercial/hospitality projects?

    No. Our upholstery products comply with the British FR Regulations but are not Crib 5 treated, meaning they are not suitable for commercial/hospitality use.